Terms & Conditions

Last Updated: 2 July 2026

Welcome to FlexLife SA. By accessing or using our website and purchasing from our store, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General

FlexLife SA is an online retailer based in South Africa, offering health, wellness, lifestyle, and home products. By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Availability

We strive to ensure all product descriptions, pricing, and images are accurate. However:

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  Product colours may vary slightly due to screen settings.
  
  
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  We reserve the right to discontinue products at any time.
  
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  We may limit quantities purchased per customer.
  

3. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to change prices without prior notice. The price charged will always be the price displayed at checkout.

4. Orders

Once your order has been placed, you will receive an order confirmation email.

FlexLife SA reserves the right to:

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  Refuse or cancel any order.
  
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  Cancel orders suspected of fraud.
  
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  Request additional verification before processing an order.
  

If payment has already been processed for a cancelled order, a full refund will be issued.

5. Payment

We accept secure payments through trusted payment providers available during checkout.

Orders will only be processed once payment has been successfully received.

6. Shipping & Delivery

We deliver throughout South Africa.

Estimated delivery times are provided as a guide and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

FlexLife SA is not responsible for delays caused by third-party courier services.

7. Returns & Refunds

We want you to shop with confidence.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Items must be:

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  Unused
  
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  In their original packaging
  
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  Returned with proof of purchase
  

Certain hygiene-related products may not be eligible for return once opened unless defective.

Approved refunds will be processed to the original payment method.

8. Warranty

Where applicable, products are covered by the manufacturer's warranty.

Warranty does not cover damage caused by misuse, neglect, accidental damage, or normal wear and tear.

9. Limitation of Liability

FlexLife SA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the product purchased.

10. Health Disclaimer

Products sold by FlexLife SA are intended to support comfort and general wellbeing.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

Always consult a qualified healthcare professional before using any product if you have an existing medical condition or ongoing pain.

11. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, and branding, is the property of FlexLife SA and may not be copied, reproduced, or distributed without written permission.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or share your personal information except where necessary to process orders or where required by law.

13. Promotions & Discounts

Promotional offers are available for a limited time only and cannot be combined unless specifically stated.

FlexLife SA reserves the right to modify or cancel promotions at any time.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the South African courts.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

FlexLife SA

Email: support@flexlifesa.co.za

Business Hours:
Monday – Monday
8:00 AM – 08:00AM (SAST)

Thank you for choosing FlexLife SA. We appreciate your trust and support.

Refund & Returns Policy

Last Updated: 2 July 2026

At FlexLife SA, customer satisfaction is important to us.

Returns

You may request a return within 7 days of receiving your order if:

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  The item is damaged.
  
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  The incorrect item was received.
  
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  The item has a manufacturing defect.
  

To qualify for a return, products must:

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  Be unused
  
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  Be in their original packaging
  
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  Include proof of purchase
  

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used unless they are faulty:

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  Foot care products
  
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  Personal care products
  
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  Undergarments
  
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  Health and wellness products
  

Damaged or Incorrect Orders

Please email us within 7 days of delivery with:

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  Your order number
  
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  Photos of the product
  
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  A description of the issue
  

We will assess your request and provide a replacement or refund where applicable.

Refunds

Once approved, refunds will be processed to your original payment method.

Depending on your bank or payment provider, refunds may take 3–10 business days to reflect.

Order Cancellations

Orders may only be cancelled before they have been dispatched.

Once shipped, our normal returns process applies.

Refund & Returns Policy